TCS Summit Asia Pacific 2019: “Mastering Business 4.0™: Harnessing Abundance and Ecosystems” - Live Blog


Welcome to Tata Consultancy Services’ live rolling coverage of the 14th TCS Summit Asia Pacific coming to you from the pristine Blue Mountains in New South Wales, Australia.



That wraps up this year’s TCS Asia Pacific Summit 2019. It’s been an exciting and informative two days and we take away a lot to think about. We also hope you enjoy our special edition of highlights from the TCS Summit heading to your inbox soon! 
Bringing Life To Things: Launch of TCS’ IoT Business Framework

[Thursday, 31st October, 02:15]

Regu Ayyaswamy, Global Head, Internet of Things (IoT), Tata Consultancy Services announces TCS’s exciting new Framework for IoT.

Regu says we are looking at how we can transform our enterprises. It is timely to understand how it can transform our business and create exponential value. There are 20 billion devices in 2019 will increase to 50 to 70 billion in the next 40 years. The advent of 5G and the communication of devices to networks present huge opportunities making it scalable. There’s huge opportunities to unlock value. Digital intelligence is a synthesis of human intelligence and AI. Most of the value chains in business are siloed and there is a lack of real time information in those value chains. We are creating huge exponential value for these value chains.


MFDM™: Making Enterprises AI Ready  

[Thursday, 31st October, 01:45]

P R Krishnan, Executive Vice President and Global Head of Enterprise Intelligent Automation & Artificial Intelligence, Tata Consultancy Services talks about the importance of adopting a Machine First approach to digital transformation and ways companies can reshape their entire business around digital technology.

Krishnan says today’s technology allows you to do things such as embed security in every aspect of what we do. It is an integration of multiple technologies. He says there has to be a systematic adoption of technology. The responsibility of the enterprise to transform their workforce combines technology with a human approach. Digital transformation is a way of changing your business but also driving it. Machine First philosophy – the three things we have learned. Firstly - heterogeneity and the cooexistence of legacy and digital technology. Granularity – we take the responsibility of connecting end to end technology. Industrialisation – technologies are changing every day new partners are coming in. We have to have a way to scale the architecture. The way the services get delivered will be reimagined. TCS is investing in products and platforms to be used to deliver to customers. Making it all work seamlessly is key to making architecture futureproof.

Athletics In The Business 4.0™ Era – Role of Data and Digital Technologies

[Thursday, 31st October, 01:00]

AFL superstar and Australian of the Year 2014, Adam Goodes and our Master of Ceremonies Adam Spencer talk about how Business 4.0 is changing the world of sport and ways digital technology including wearables, apps and data are helping sportspeople improve the way they train and perform.

Spencer says you didn’t find instant success. You had a reality check that you needed to lift your game.

Goodes says he was drafted by the Swans at 17 years in 1997. I played soccer growing up. There wasn’t a soccer team and I had only played football twice when I got to Sydney. I was scared of all the big intimidating guys around me. It took 18 months to come out of my shell.

Spencer asks what the difference between feedback that empowers and doesn’t work the right way.

Goodes says positive feedback helped him to improve and build his skills.

How has technology evolved in the profession.

In 1997 dieticians were able to log food, fluid and sleep to understand how I could get the best out of myself. By 2015 I knew exactly what I needed to do from a data point of view to improve my performance. My KPIs weren’t around kicks and goals. It was running above 18 kms an hour that’s a high performance game. Feedback came live from sports scientists.

Data helped me understand what I could do better on game day and what training I needed to do to get to the next level.

Goodes says he admires De Castella’s vision to take Indigenous kids to TCS New York Marathon. The discipline and reward that results and fun they have is about the freedom you get from exercising. I get more out of giving my time and money than any other part of my life.

Driving Change – Executing Tomorrow’s Digital Agenda

[Thursday, 31st October, 12:30]

Catriona Wallace now joins our panel of experts from the insurance and mining sectors to talk about the opportunities arising from digital disruption and ways they preparing their organisations for new growth possibilities ahead.

Biswa Misra, Group Chief Technology and Operations Officer, AIA, Phil Stephenson, Chief Operating Officer, Australia, Indonesia & Americas, Newcrest Mining,  Catriona Wallace, Founder & Executive Director, Flamingo AI and K. Ananth Krishnan, Executive VP & CTO, Tata Consultancy Services.

Krishnan asks about tomorrow’s future agenda. What is possible?
Starts with Biswa - youre investing significantly in cloud, blockchain and AI

Biswa says for us as a company to success digital transformation is not really optional, it’s the way people do business. Digital transformation is the centre stage of consumerism. We are trying to get into people’s lives building a health and wellness proposition. We tried to transform the model by paying people to live healthily.We encourage our customer to live healthily it is intrinsic to their evolution.

Catriona refers to HSBC as one of the most innovative companies in the world. Our role as an AI vendor is to help clients think about what AI will do and having humans and machines working together will change their world.

Krishnan brings the theme to one of ecosystems. He asks the panels what their advice would be about ecosystems.
Biswa says it goes to who is available and a value added proposition fot our clients it could come from tech companies, unis, or startups or competitors. My advice is never to be constrained but to look at the purpose.
Catriona questions whether ecosystems are real or rhetoric. We have examples of going into large companies that are resistant to small companies. I am ecosystem sceptic. I would like to see that change. The theory is sound. But startups find it really difficult.

Krishnan says TCS is trying to build that bridge and working hard at doing it.

Guest Keynote - Catriona Wallace – Founder & Executive Director, Flamingo AI


[Thursday, 31st October, 12:00]

It’s the Australian-grown Fintech leading the global Fintech world with unique and powerful Artificial Intelligence solutions for the finance and insurance industries. AI entrepreneur and visionary Wallace opens our minds up to the realm of opportunities in an AI-driven future.

Catriona says Australia has the longest history of innovation on this earth for more than 80,000 years.

What are the worlds greatest challenges? Some things from the crowd included climate change, water, skill shortage. Catriona asks - What if it was nuclear war? We are at the most high risk phase of nuclear war than we have ever been. The third biggest challenge is the arrival of disruptive technology. AI software and machine learning.  She warns that 40 per cent of jobs in telcos insurance, retail hospitality and tourism will be automated by 2026. 30 per cent of customer interaction will be automated by robots and machines in the next two years. These are big statistics. 1.8 million jobs will be removed because of the coming of AI and 2.3 million will be created. Job losses will mainly affect minorities and women. I am particularly interested in how AI will do good things.

She sets out principles - AI must create more benefits than it does costs. AI must do no harm to humans and the environment. AI must comply with legal and regulatory compliance rules. There are no rules or laws that govern producers what data I use or algorithms I use. By the time governments catch up we will be another five years ahead. Fairness means that AI must not discriminate against an individual. People, organisations and vendors must also be accountable to end customers for decisions of AI.

Leveraging Ecosystems – Partnering Inside and Outside for Success

[Thursday, 31st October, 11:30]

Another amazing line up of eminent business chiefs talking about how they have transformed their companies by adopting the key Business 4.0 behaviour of leveraging their ecosystems.

John Hunt, Chief Information Officer, Woolworths, Simon Moorfield – Executive General Manager, Future Business & Technology, AGL, Patrick Lam – Chief Information Officer, Digital Asia Pacific, HSBC and Krishnan Ramanujam, President, Business & Technology Services, Tata Consultancy Services embark on a discussion of successful ways they have collaborated with multiple partners inside and outside their supply chains to innovate, enhance mass personalisation and expand their offerings.

Krishnan asks Simon: Data is a big part of your strategy.  How are you levering it?

Simon says: we need to understand what type of customer you are. Discovering this through capabilities from machine learning. Based on your consumption of your electric devices or electric vehicle how you will use your device or car in the next few days. We can take that to the energy market. A good customer can be given a credit in real time. There is a future of a vehicle where we can create value for you in using it is not far away.

Krishnan asks Lam when it comes leveraging and harnessing abundance. Your team has won a string of awards. Tell us about it.

Lam says he was approached by a child whose father had trouble transferring money. That is helping to solve transfer problems enabling them to occur in ten seconds. Pay Me was a great idea that allowed every Hong Kong resident to leverage the feature including merchants, customers and partners without using cash or going to a branch. We used that idea to partner with merchants and build integrated platforms with merchants to Pay Me. We increased our customer satisfaction and visibility. We are hoping to bring that to Sydney soon.

Krishnan highlights this as a great example of product to purpose.

Guest Keynote - Stephen Attenborough, Commercial Director, Virgin Galactic 

[Thursday, 31st October, 10:30]

Attenborough lets us see the world from a distance with a rocket-powered discussion about Virgin Galactic’s plans to make space tourism a reality. This is a company on the edge of research and development technology with its development of a commercial spacecraft.

Attenborough says the space age will be characterised by usable space vehicles that will be operated by private companies. He asks the audience who would go to space if price wasn’t an issue. The majority of the room raises their hands, but no one really expects it.

When I first started 15 years ago people chuckled at the notion of taking people into space. Our culture and attitude of people resonated with me.
Attenborough says he was intrigued by why Branson wanted to do this. Branson said he was motivated to go into business because he was fundamentally a disruptor.
If he wanted to go to space, there would be millions of other people who would want to. There is something uniquely inspirational about humanity’s ability to achieve it.

Attenborough said that if we want to harness the abundance that space offers we need to transform our access to it.
But the access is treacherous and expensive. We are trying to broaden what is a narrow footpath into a major highway that is accessible to everyone. This is about democratisation.

“Together” is a very important part of our million and involves collaboration to make travelling to space safer and commercially viable.

The wisdom of bringing in customer early, people from a diverse countries and cultures was invaluable.
Insights they brought included that we share a psychographic – These consumers want to be part of our community.

What we are doing takes courage and perseverance and collaboration with our numerous partners including Land Rover. People who have purchased a ticket to space can also buy an exclusive Land Rover that is infused with space ship functionalities and features.

Balancing Change, Risk and Continuity

[Thursday, 31st October, 10:00]

Two top industry leaders Allen Lew, Chief Executive Officer, Optus and Girish Ramachandran, President, Asia Pacific, Tata Consultancy Services go head to head sharing their views and experiences on how technological advances and agile methodologies are making it easier to innovate by reducing risk, leading to greater opportunities to test and introduce new products and services more quickly and cost-effectively, as well as enhance customer experiences and engagement.

Allen receives a Rockstar welcome!

Girish says you seem to be passionately driving the customer service team. What changes are you seeing in expectations?
Allen says Optus is in a wonderful industry and what excites us is the dynamism of it and the technology gives us an opportunity to change the way we engage with customers.

Girish asks How do you manage transformation of your business?
Allen says it has to start from the top and has to be part of the culture of the organization. Change has to go with innovation and transformation. That’s our mantra – we eat strategy for breakfast, transformation for lunch and innovation for dinner.

Girish asks what of the future when it comes to interaction with customers.
Allen says looking at customer engagement was not just about speed and coverage, it was about content.

Girish asks how do you find out what is happening in a business from the board and what risks do you take.
Allen said taking risks was a fine balance. We have a stringent framework that looks at risk of events and the likely impact to preserve the viability of our core and does not impact on our customers. We also look at the risk of disruption.

Building Companies That Disrupt Themselves

[Thursday, 31st October, 09:30]

Taking the energy to a new level are the insights from influential business leaders themselves. We hear how their organisations have not only disrupted their competition but disrupted themselves by changing behaviours and empowering their staff to embrace risk and innovate using the latest digital technology. 

We’re excited to bring together a diverse range of eminent perspectives across different industry sectors: Peter Grey, Non-Executive Chairman, MLC Life Insurance, Datuk Md Arif Mahmood, Executive Vice President & Chief Executive Officer, Downstream, Petronas, Olivia Wirth – Chief Executive Officer, Qantas Loyalty and N. Ganapathy Subramaniam – Chief Operating Officer & Executive Director, Tata Consultancy Services.

Subramaniam says in a rapidly changing environment there are two important things that is speed of execution (agility) and speed of innovation. In the past few years we have seen that innovation is surpassing productivity. Different skill sets are required to manage this new normal. Sometimes this led to moving towards new structures. You cant think of growth for a period of time and then go into an efficiency mode. It must occur all the time.

Wirth from Qantas believes disruption and innovation are at the core of their business. In our DNA, it is core to how we run our business. Business has a lot of externalities and you have to be disruptive in your thinking.  With changes over 33 years, we has disrupted ourselves in order to survive and thrive and meet customer needs. Technology plays a critical role in ensuring we are meeting unmet customer needs. Technology also creates speed and can help us deliver a better return to our customers.

Mahmood says customer centricity is a narrow view of how a company sees customers, we need to turn that around into how customers see us. They want to be able to translate that lens into an experience. We spent time with single mums and families to find out how they run their days. We look from the customer lens to see opportunities to respond. Optimizing operations was critical but had to be done similarly through the customer lens and creating a unique experience. That’s what we are trying to achieve through digital transformation.

Grey says disruption is not a popular word at MLC.  Challenges arise because of the nature of our highly regulated environment. We are trying to create our own transformational IT system. When it comes to mass customisation versus tailored services, developments in genetic testing can lead to changes in the way you can tailor policies towards people closely because of the information you have available. 

Mastering Business 4.0™: Harnessing Abundance and Ecosystems

[Thursday, 31st October, 08:45]

First up is a discussion with N. Ganapathy Subramaniam – Chief Operating Officer & Executive Director, Tata Consultancy Services about the key behaviours of Business 4.0 and ways that companies using these behaviours to enhance customer experience, expanding their offerings, move into global markets, collaborate within their ecosystems and boost innovation.

Subramaniam says its a pleasure to be in Australia to see a different perspective. On behalf of TCS we thank you for your business and time. We have a wonderful agenda ahead. We work with many customers on their digital journey. Digital is not one single technology. It is rapidly evolving and as they evolve they interoperate with each other.

What is the difference between companies that succeed and those that are struggling. We recognised and analysed why some customers were more successful than others. The Business 4.0 was a framework we developed in response. The key pillars of driving mass personalisation, leveraging ecosystems, creating exponential value and embracing risk are helping people access wider markets using digital technology.
This year we will be looking more closely at ecosystems and harnessing abundance.

Today at TCS Summit Asia Pacific we explore how Business 4.0 is leading to transformation with the latest digital technology empowering companies to harness unseen before opportunities through the four key behaviours of driving mass personalisation, creating exponential value, leveraging ecosystems and embracing risk.

[Thursday, 31st October, 08:30]

Coming up on Day 2 of the TCS Summit

It’s been an action-packed Day 1 at the TCS Summit. Can’t wait for Day 2!

We have an amazing array of speakers to hear from on Day 2 including Stephen Attenborough, Commercial Director, Virgin Galactic, Peter Grey, Non-Executive Chairman, MLC Life Insurance, Olivia Wirth – Chief Executive Officer, Qantas Loyalty, Adam Goodes, former professional Australian rules footballer and Australian of the Year 2014, Catriona Wallace, Founder & Executive Director, Flamingo AI and P R Krishnan – Executive Vice President and Global Head of Enterprise Intelligent Automation & Artificial Intelligence, Tata Consultancy Services.

Networking and connecting in the Blue Mountains

[Wednesday, 30th October, 03:00]

This afternoon is about networking and connecting with people through social activities. We have a packed afternoon with your choice of activities including: Guided Hike of the Famous Three Sisters, Luxury Landrover 4WD Experience, Indigenous Art Class & Cultural Experience and 9 holes of golf at Blackheath

TCS Community Innovation Program and Awards Luncheon

[Wednesday, 30th October, 01:00]

Today’s lunch at The Hydro Majestic celebrates the Australian community and amazing work of not-for-profit and social enterprise organisations. TCS is proudly announcing the 2020 beneficiaries of the TCS Community Innovation Program. It is an opportunity to engage with our recipients and learn more about how technology is helping them address health, social, and environmental challenges facing our communities.

Congratulations to this year’s TCS Community Innovation Program recipients!!

Nanogirl Live: The Importance of STEM 

[Wednesday, 30th October, 12:00]

Nanotechnologist and STEM Expert Michelle Dickinson co-founder Nanogirl Labs, a social enterprise providing STEM outreach and research using kinesthetic-based learning to increasing scientific literacy and confidence. 

It’s a highly interactive sessions using cups and balloons to demonstrate that STEM learning is accessible to everyone and how to think like an innovator.

 Access to technology is key but a challenge for many people, she says. She says her company, Nanogirl Labs, believes that everybody everywhere should have a meaningful relationship science, technology, engineering and maths in whatever way makes them feel comfortable.

Discovery, tinkering, curiosity and play leads to deep learning, she says.

 Nanolabs is helping people learn concepts such as fracture mechanics through experiments and doing rather than through long lectures. It is a process of learning by actions and working out how to do things better by learning from your mistakes and the mistakes of others.

 She highlights that 50 per cent of female engineers quit within three years of graduation.

 Breaking stereotypes is critical to encouraging people to addressing the challenge of diversity.

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Digitally Empowering Our Communities to Build a Better Tomorrow

[Wednesday, 30th October, 11:45]

Charlie Maher the Ambassador, Deadly Running Australia, Indigenous Marathon Foundation is also Australia’s first Indigenous marathon runner. He brings us a view from rural Australia about how TCS’s IT and technology expertise is helping not-for-profit and social enterprises including the Indigenous Marathon Foundation drive better outcomes for their communities.

Maher said his literacy levels were low at school. His mother sacrificed her own education to look after family members with ill health. Strong women in his life were important and helped him along his life long journey of learning. 

Rob de Castella who has done so much for Indigenous Australia rivals any of his gold medals. He offered me an opportunity along with three other men in February 2010 to go to New York to run a marathon. In 2010 we went to New York. No-one had run a marathon before us. I ignored negativity in the media and expectations that we would fail. I put my head down and trained with three other men who had their own struggles and stories. If you have a team around you, you can build and succeed together. I finished in 3.5 hours. Like anything I put in the work. It was painful. Finishing was the best feeling ever. 

De Castella told Maher - This is the start of your journey. Maher agreed to support the project and take it forward together. Maher named one of his sons “Boston” after his second marathon – the TCS Boston Marathon.

 He says he set up a running group in Port Macquarie where he now lives with his family. The group has 200 people, young and old who take part, walking and running. I love to bring people along my journey. He maintains strong connections to his Hermannsburg roots.

 Maher thanks TCS for all our support and opportunities. It has helped change his life.

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Future Leadership – A Global Mindset

[Wednesday, 30th October, 10:45]

The leaders of today and tomorrow are globally minded and they are working regionally and globally across borders. They focus on diversity and cultural sensitivity with whomever and wherever they work. Our biggest Future Leaders panel for the day brings us a diverse range of eminent speakers from TCS, business, regulators and universities to enrich us about the capabilities we need in today’s globalised world where people are inter-connecting across different cultures and markets.

 We hear from K. Ananth Krishnan – Executive Vice President & Chief Technology Officer, Tata Consultancy Services, Julia Kotlarsky, Professor of Information Systems, University of Auckland, Molly Harrison Olson, Chief Executive Officer, Fairtrade Australia & New Zealand Datuk Md Arif Mahmood, Executive Vice President & Chief Executive Officer, Downstream, Petronas. The session will be moderated by Michele Lemmens, Head of Business Sustainability, Asia Pacific, Tata Consultancy Services.

Mahmood says while sustainability could be a competitive advantage, there was also much greater potential for collaboration between companies.

 Harrison says innovation is sticking to something you know is important. Using your supply chains to solve important problems is critical. There are $150 billion of profits in the world from slavery. We need to be aware of challenges, technology and solutions that enables us all to help each other stay accountable. We need to think about data differently and use AI. And design things that enable us to value humanity and life on earth.

Krishnan says technology is a tool that can make a big difference in business sustainability goals in sectors as diverse as energy, health and materials. For example, there is an enormous amount of wastage in food – around 1.4 billions tonnes from origin and point of consumption. A lot of of this wastage could be cut down in the ecosystem.

Michele says I can see so many positive things including new business models and innovative but ‘scale’ is where we need to invest. We can only do that as individuals and leaders. Goal 17 is about partnerships. As individual, communities and across companies. We need to start conversations, grow awareness and take action.


Mastering Business 4.0™: Harnessing Abundance and Ecosystems

[Wednesday, 30th October, 10:25]

N. Ganapathy Subramaniam – Chief Operating Officer & Executive Director, Tata Consultancy Services talks about how companies are harnessing abundance and bolstering their capabilities and innovating by collaborating with multiple partners inside and outside their supply chains.

Subramaniam says that when he joined TCS 35 years ago the industry was in transformation. The digital market was changing. Innovation was surpassing productivity and the way workforces operated and the way workers connected and worked.

Huge transformation in workplaces was visible. People were working more collaboratively, AI was for real and automation was going to improve efficiencies in workplaces by making repetitive tasks easier. Most customers also talked about sustainability, being part of the community and contributing to it as well as protecting biodiversity.
Our management team came up with a strategy that principally involved listening closer, acting faster thinking bigger when it came to helping our customer to exploit technology to improve their operations and services.

We recognised and analysed why some customers were more successful than others. The Business 4.0 was a framework we developed in response. The key pillars of driving mass personalisation, leveraging ecosystems, creating exponential value and embracing risk are helping people access wider markets using digital technology.


Adeel Zammit: The New Colombo Plan strengthens bonds

[Wednesday, 30th October, 10:15]

Adeel Zammit talks about her experiences as an intern with TCS through the New Colombo Plan in June 2019. An avid programmer and into computer networking, Adeel is in her second year at University of Western Sydney persuing a degree in Computer Science with a specialisation in Networked Systems.

 TCS works with the Australian Government on the New Colombo Plan, a unique scholarships program that seeks to strengthen people-to-people and institutional connections between Australia and the Indo-Pacific region by giving undergraduates the opportunity to experience and learn more through internships, mentorships and practicums.

Adeel says that her interning experience in india gave her a chance to experience a wonderful team and people in India.

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Future Leaders – Opening

[Wednesday, 30th October, 10:00]

First we head to our Future Leaders forum which returns this year, bringing together some of APAC’s highest achievers and industry leaders to talk about how Business 4.0 is changing the business landscape down-under.

 TCS Future Leaders are especially nominated because of their passion and inspiration for harnessing the power of digital technologies to create a fairer, more inclusive society. 

Kicking off a stellar line-up is TCS Summit Master of Ceremonies, comedian, author and maths geek Adam Spencer

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All the excitement begins … Here’s to a fantastic TCS Summit!

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